Digital Body Language: How to Build Trust and Connection, No Matter the Distance
- Downloads：5633
- Type：Epub+TxT+PDF+Mobi
- Create Date：2021-05-13 10:31:15
- Update Date：2025-09-07
- Status：finish
- Author：Erica Dhawan
- ISBN：B08FZBJ5TM
- Environment：PC/Android/iPhone/iPad/Kindle
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Reviews
Madison Warner Fairbanks
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Digital Body Language by Erica DhawanHow to Build Trust & Connection No Matter the DistanceCommunication。 50% of our emails are misinterpreted。 Digital body language。 Liking a post。 Making a comment。 Answering an email in detail。 Using emoji。 Laughing during a video meeting。 Responding promptly to a text。 Using an emoji in a digital meeting。 Communicate carefully。 Collaborate competently。 Trust totally。Generational differences， cultural variants， Zoom， texting， email， Gen Z， introvert， managers Digital Body Language by Erica DhawanHow to Build Trust & Connection No Matter the DistanceCommunication。 50% of our emails are misinterpreted。 Digital body language。 Liking a post。 Making a comment。 Answering an email in detail。 Using emoji。 Laughing during a video meeting。 Responding promptly to a text。 Using an emoji in a digital meeting。 Communicate carefully。 Collaborate competently。 Trust totally。Generational differences， cultural variants， Zoom， texting， email， Gen Z， introvert， managers and emojis。 These are some of the concepts covered in this wonderfully concise text。 Worth reading or listening to for anyone in business or managing people or projects。 Or simply to figure out why your emails aren’t being returned。 The author did a great job narrating the test。 She was easy and pleasant to listen to。 I received a copy of this audiobook from the publisher。 I also purchased a copy to keep for reference。 。。。more
Marshall Goldsmith
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REFRESHING， RELEVANT， REVOLUTIONARYI highly recommend this book to anyone who is interested in getting themselves or their companies out of a production rut！ This book gives you a new way of thinking about connecting and working with others digitally that’s relevant to the 21st century。 The book has something for everyone regardless of age， socioeconomic status， gender， etc。 It’s got something to teach large and small companies and individuals who may not have their own companies， but do have a REFRESHING， RELEVANT， REVOLUTIONARYI highly recommend this book to anyone who is interested in getting themselves or their companies out of a production rut！ This book gives you a new way of thinking about connecting and working with others digitally that’s relevant to the 21st century。 The book has something for everyone regardless of age， socioeconomic status， gender， etc。 It’s got something to teach large and small companies and individuals who may not have their own companies， but do have a dream of leading teams one day。 I love the book。 Highly recommend it！ 。。。more
Aina
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Must read for those who work in the digital space！Very engaging narrative mixed with tips based on personal stories。 I could relate to many examples and realize mistakes I've made。 For example， by trying to be short in emails in order to mind and respect everyone's time you might be seen as dry and unfriendly。 By trying to be professional you might be seen as being cold and closed。And the most important question: "How can we show appreciation nowadays？"Highly recommend reading if you would like Must read for those who work in the digital space！Very engaging narrative mixed with tips based on personal stories。 I could relate to many examples and realize mistakes I've made。 For example， by trying to be short in emails in order to mind and respect everyone's time you might be seen as dry and unfriendly。 By trying to be professional you might be seen as being cold and closed。And the most important question: "How can we show appreciation nowadays？"Highly recommend reading if you would like to know the answer！ 。。。more
Rhiannon Johnson
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I received a copy of this book from the publisher in exchange for an honest review。A necessity for the digital workplace！ Have you ever wanted to pull your hair out because someone chose to "reply all" or cringed at an emoji-filled communication from a young staff member to a member of upper management？ You may have thought "why don't they know better？" but the fact of the matter is that although we are all so plugged in， we haven't been taught basic digital etiquette。 Author Erica Dhawan not on I received a copy of this book from the publisher in exchange for an honest review。A necessity for the digital workplace！ Have you ever wanted to pull your hair out because someone chose to "reply all" or cringed at an emoji-filled communication from a young staff member to a member of upper management？ You may have thought "why don't they know better？" but the fact of the matter is that although we are all so plugged in， we haven't been taught basic digital etiquette。 Author Erica Dhawan not only provides a primer for how to better communicate and understand each other through our digital mediums but also adds crucial insight into the different digital body languages between genders， generations， and cultures。 I really loved this book and think it should be integrated into every company's onboarding and training program。 I agreed with Dhawan about just about everything。。。except one thing。 She suggests all people be on camera during a video call。 I'm going to have to take a hard pass on that one。 No。 Just。。。no。 Come chat with me about books here， too: Blog | Instagram | Twitter | Pinterest 。。。more
Brad
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I run a fast-growing writing education technology company。 Our team and customers are remote。 Even though we're great writers， our communications still suffer from confusion and misunderstanding。 This is why Digital Body Language is so important。 Erica Dhawan does a fantastic job of distilling many key lessons for how we can create connections digitally。 The book is both inspiring and practical。 Lessons such as "always assume the best intent" foster understanding and stop conflict before it occu I run a fast-growing writing education technology company。 Our team and customers are remote。 Even though we're great writers， our communications still suffer from confusion and misunderstanding。 This is why Digital Body Language is so important。 Erica Dhawan does a fantastic job of distilling many key lessons for how we can create connections digitally。 The book is both inspiring and practical。 Lessons such as "always assume the best intent" foster understanding and stop conflict before it occurs。 Every person – from executive to manager to the frontline – will benefit from reading this book。 Read it to get ahead in your career， better communicate and collaborate with your team， and decrease your stress in the workplace。 Enjoy！ 。。。more
Shannon
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This is my second book by the author and I was really excited to listen to the audio version as it was narrated by the author。 She does a wonderful job as a narrator。 Her work as a professional speaker and coach really shines through in her narration。 You can really tell she has a passion for the subject， and I really appreciated that she provided personal and professional examples in the book。 This book is so relevant given our current situation with many companies working virtually due to the This is my second book by the author and I was really excited to listen to the audio version as it was narrated by the author。 She does a wonderful job as a narrator。 Her work as a professional speaker and coach really shines through in her narration。 You can really tell she has a passion for the subject， and I really appreciated that she provided personal and professional examples in the book。 This book is so relevant given our current situation with many companies working virtually due to the COVID pandemic。 I worked from home several days a week prior to COVID and found so many points that were made in this book very relevant。 I wish I had read this several years ago。 I can't tell you how many times I have questioned the tone in an email I received or sent， and this book may have made translating it a little easier。 It has become more and more difficult to network in my industry during this time when face to face events aren't happening， and the "return to normal" isn't clear yet。 We have transitioned to a "zoom" meeting culture and getting involved can become difficult。 There are some really good tips on how to manage that in here。 Now that much of the workforce has proven the ability to work from home， I expect more and more flexibility from companies moving forward from the corporate sector。 I believe books like this can really help many of us navigate this world of video chats， professional texting， instant messages， and deciphering tone in digital communications。 I liked that she discussed gender and age differences when it comes to communicating digitally。 As we move to a more digital forum， what I feel is professional as a mid-career professional may seem blunt and cold to an intern who as accepted an entirely different way of communicating。 I also liked that she pointed out that you have to tailor your communication to your audience and your business environment。 As a seasoned project manager I have always had a communication plan for my stakeholders so this makes perfect sense to me。 By adding a few more criteria to that plan I can be much more successful in communicating with others in and out of the workplace。 I was provided an audio arc via Netgalley， all opinions are my own。 This releases today May 11， 2021 and I plan on purchasing a physical copy for myself so I can reference some of the key points that the author made about punctuation and use of emojis as well as other ideas in this new digital world of communications。 This would also be a great gift for new college graduates as they plan to enter the work force and head off into virtual interviews and crafting quality digital communications。 I'll be recommending this to my professional colleagues as well。 。。。more
Melissa McGuire
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I have been saying for years that everything that we say through text message can be misunderstood because you cannot read the way the person means their words。 I struggle with that alot but the more I read this book the more I understood how to properly communicate and not to read too much into it
Dolly
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This book is sooo relatable and useful！ The author names "digital body language" and offers concrete advice about how to make the most of it。 So relevant and helpful。 This book is sooo relatable and useful！ The author names "digital body language" and offers concrete advice about how to make the most of it。 So relevant and helpful。 。。。more
Megan
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ARC provided by the publisher in exchange for an honest review。 A really interesting look at how we present ourselves in email， text， chat， and video calls versus in person and phone calls。 The author started this book before the covid-19 pandemic， so her work as become more relevant as more people have pivoted to collaborations that are not in person。
Julie
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Digital Body Language promises to be the definitive guide to connecting to the hybrid world。 And the audiobook delivered big time。 The book covered different communication mediums from texting， email， to phone conversations with a real world perspective。 This was definitely not the stuffy business book I was expecting！Erica did a deep dive on how text and email communications can affect those around you。 It even made me question a text I had sent the same week to a friend who shared a victory an Digital Body Language promises to be the definitive guide to connecting to the hybrid world。 And the audiobook delivered big time。 The book covered different communication mediums from texting， email， to phone conversations with a real world perspective。 This was definitely not the stuffy business book I was expecting！Erica did a deep dive on how text and email communications can affect those around you。 It even made me question a text I had sent the same week to a friend who shared a victory and probably got a short response in return when I was busy during the day。 She has definitely made me more aware of the need to take the time to read the intention of the message that comes through， and giving some messages the time and response they deserve。 The book also covered team engagement and how a manager's poor communication with their team can cause serious issues。 A manager not using emojis could come across as cold， and the "OK。" is apparently not so ok。 This is definitely a book that will make you more thoughtful in your communication， and may even encourage you to include an emoji， or an exclamation point or two！ I'm glad I read this communication book and recommend it--especially to those with managerial responsibilities and aspiring managers。 。。。more
Chanele McFarlane
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This was an incredibly informative and enjoyable read。 I absolutely loved how practical it was with clear， concrete and relatable examples。 Even if you’re not a remote worker， you’re definitely get a lot of value out of it as there are tons of tips on how to improve your everyday conversations。This is a must-read for anyone who wants to better navigate communication in our digital world。。。which should be everyone！ I’ve already recommended it to tons of folks and I’ll certainly continue to do so。 This was an incredibly informative and enjoyable read。 I absolutely loved how practical it was with clear， concrete and relatable examples。 Even if you’re not a remote worker， you’re definitely get a lot of value out of it as there are tons of tips on how to improve your everyday conversations。This is a must-read for anyone who wants to better navigate communication in our digital world。。。which should be everyone！ I’ve already recommended it to tons of folks and I’ll certainly continue to do so。Thank you to the author， Erica， for sending me a digital copy in exchange for an honest review。 。。。more
Ann
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Body language has been actively studied since the 1960's with the general public becoming more aware of its existence with the book "Body Language" published in 1978。 My undergraduate degree was in Communications and I have a pretty good understanding of non-verbal cues so my first reaction to "Digital Body Language" was all this information is intuitive。 I already know and do these things。 But as I continued to read， I realized there were new concepts and ideas that I could use。 There were help Body language has been actively studied since the 1960's with the general public becoming more aware of its existence with the book "Body Language" published in 1978。 My undergraduate degree was in Communications and I have a pretty good understanding of non-verbal cues so my first reaction to "Digital Body Language" was all this information is intuitive。 I already know and do these things。 But as I continued to read， I realized there were new concepts and ideas that I could use。 There were helpful ways to proceed。 Author Erica Dhawan has provided a complete roadmap for teams to understand the new signals and cues through her guidelines and anecdotal stories。 She explains what digital body language is， discusses the four laws that will make a team more successful， and follows up with a discussion bringing awareness to digital communication differences in gender， generations， and culture。 The book includes an extensive list of footnotes and the Appendix includes a downloadable link to The Digital Language Guidebook and other useful materials。Here are some of my personal takeaways:Reading carefully is the new listening。Writing clearly is the new empathy。A phone or video call is worth a thousand emails。If you follow up twice with no response， switch to a different medium。The return and importance of the exclamation point。Older generations almost always end up adopting the vocabulary of younger generations （emojis）。I also discovered I'm a 'digital native' rather than a 'digital adapter'。Highly recommended and appropriate for strengthening teams in any organization as well as those of us with questions about how to sign our e-mails！ 。。。more
Rachel
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This is a must-read book for everyone --- especially those working remotely who rely on digital communication with colleagues now more than ever！
Carin
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Are you and/or your employees working from home？ No？ What crazy world are you living in and you really should join the rest of us。 For the vast majority of us who are， this book could not be more pertinent。 Although even before the pandemic， 90% of my communication with my accounts and colleagues was through email and the occasional text， so it's still pertinent， even after the world returns to "normal，" whatever that is。This book is filled with fantastic advice on how to better communicate usin Are you and/or your employees working from home？ No？ What crazy world are you living in and you really should join the rest of us。 For the vast majority of us who are， this book could not be more pertinent。 Although even before the pandemic， 90% of my communication with my accounts and colleagues was through email and the occasional text， so it's still pertinent， even after the world returns to "normal，" whatever that is。This book is filled with fantastic advice on how to better communicate using digital methods， whether in print （email/text/IM） or video call （Zoom/Google Meet/Skype）。 In these communications we lose a lot of body language we used to have in person。 In email we lose tone of voice， in video calls we sometimes lose the very language itself as connections cut in and out。 And if we want to communicate effectively and efficiently， we should learn better how these methods best work。 According to Ms。 Dhawan， there's not one that's better， and they work for different people and different situations。 Sometimes a particular scenario will be better addressed through one method over another （if something is becoming convoluted and/or tense in email， it's often best just to pick up the phone and call） but she points out that these methods that not everyone likes， have advantages for others。 Introverts are having better communication and are able to "speak up" more through chat and email than previously in in-person meetings， for example。I really appreciated the tips that broke down generational differences。 The day after I finished reading this， a colleague who is a Millennial apologized for not responding to a text for an hour （"I left you hanging！"） I told her not to worry about it and I nearly said "It's okay， I'm Gen X。 I grew up with answering machines。" But it's true。 Younger generations， or as Ms。 Dhawan calls them--technology natives （the rest of us are technology adapters） interact with technology differently。 I was shocked to learn （and have since confirmed with a few younger friends） that a text that reads， "Fine。" or "Thanks。" is considered rude or cold。 It's that period after the single word。 Now， as a former editor， I can't not do a period。 And the more savvy of the tech-natives will give me a pass。 But it's good to be aware on both sides。 Also because of the tech-natives' sensitivity to wait times， I am now much more likely to respond to an email right away--just to tell the person I can't answer their question but I'm working on it--rather than waiting until I have the answer to respond （not always though--I already send emails over 100 every day。） The section at the end about running virtual meetings was something more for managers that I tended to skim， but it still had interesting anecdotes and things to think about。 She also discusses differences in communication between countries and cultures that might not be obvious until digital amplifies them。 I rad business books super-rarely （they're just not my cup of tea） but I read this one eagerly and quickly， and have implemented advice from it even before I was done reading。 。。。more
Jeff
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Full of great insight and useful information， the concepts in Erica Dhawan's book are really important in today's digital communication。 Whether it's personal or business related， communications by email and text have to be concise。 Dhawan walks the reader through many， many examples of situations where digital communications might be misconstrued， the possible reasons why， and how to correct the problem。 I know in my own life， I have both been guilty of sending a rushed， unclear or incomplete c Full of great insight and useful information， the concepts in Erica Dhawan's book are really important in today's digital communication。 Whether it's personal or business related， communications by email and text have to be concise。 Dhawan walks the reader through many， many examples of situations where digital communications might be misconstrued， the possible reasons why， and how to correct the problem。 I know in my own life， I have both been guilty of sending a rushed， unclear or incomplete communication; and I've certainly received my fair share。 This book really helps focus your engagement with others through digital platforms and how to be perfectly understood。 I never consciously recognized how something as simple as culture or location can totally change the way something is interpreted or is perceived。This book can really help your effective communications be spot on， and help grow trusted and treasured relationships。I received a copy from the publisher through NetGalley in exchange for an honest review。 。。。more
Susan
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What an informative， yet charmingly down-to-earth and often funny， "user's manual，" of sorts， to digital communications across the spectrum！ Thoughtful business colleagues will find affirmation of their instincts here， while others will learn the pitfalls to avoid--and positive strokes to make--to strengthen their cred on the team at work。 In Ms。 Dhawan's book， the task at hand is greatly lightened by humorous examples of digital faux pas from a variety of situations， with succinct steps to avoi What an informative， yet charmingly down-to-earth and often funny， "user's manual，" of sorts， to digital communications across the spectrum！ Thoughtful business colleagues will find affirmation of their instincts here， while others will learn the pitfalls to avoid--and positive strokes to make--to strengthen their cred on the team at work。 In Ms。 Dhawan's book， the task at hand is greatly lightened by humorous examples of digital faux pas from a variety of situations， with succinct steps to avoid them and do it better。 A far kinder， gentler--and more efficient--21st-century workplace awaits--thanks， Ms。 D！ 。。。more
David Wogahn
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A great topic for a book and the right person to deliver it。 My own online interactions are limited to a small company with a fairly specific clientele in the 50+ age range; in other words， fairly easy to manage。 The examples the author gives illustrate the challenges of working across different age groups and geographic borders。 In those cases a guide like this will help everyone recognize differences and hopefully help them adjust。
Glen
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I won this book in a goodreads drawing。A valuable how to guide about communicating clearly through digital media。 Should clear up many problems people have with this sort of thing。
Lisa Mummy Wallig
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